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Shipping & Returns



CINDYS ACTIVE LIVING RETURN POLICY

EFFECTIVE (SEPTEMBER 2013)

 

New and Unused Product (Excludes Power Products shipped to residential addresses)

New and unused product can be returned within 30 days from invoice date with a 15% restocking fee.

The following terms and conditions apply:

- Customer pays for freight to return the product

- Product should be in the condition it was received, unused, and in the original box and/or

packaging, except for hygienic products. The original packaging for hygienic products must not have been openedOpened Hygienic Products may not be returned. Please do not write anything on the package being returned including RMA# or address

A 25% restocking fee applies to returns between 31 to 60 days after invoice date.

Used items are not eligible for return and are covered under their respective warranties.

 

New and Unused Power Products Shipped to Residential Addresses

New and unused power products that have been shipped to a residential address can be returned within 30 days from invoice date and a 25% restocking fee will apply.

The customer is responsible for packaging as to ensure the product is not damaged during return shipping. It is the responsibility of the customer to arrange and pay for the return freight.

Used items are not eligible for return and are covered under their respective warranties.

 

Product Damaged in Shipping

If product is received damaged, the bill of lading for truck shipments or UPS manifest for smaller packages must be marked “Damaged”. By marking the product damaged and contacting Cindys Active Living immediately upon receipt will significantly reduce the time it takes to receive full credit or a replacement order.

 

Product Warranties

Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes, are not covered under the limited lifetime warranty.

Many of our products have specific warranties that cover replacement parts for extended periods of time. However, most products are warranted for 60 days after invoice date. For the first 60 days after invoice date, Cindys Active Living reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for the return of the product.

Cindys Active Living reserves the right to require the defective product be returned to factory. Replacement product will be shipped immediately, invoiced and later credited after the defective product is received.

 

Shippping

We can ship to virtually to any address in the world. Shipping out side the continental United States we will have to add an additional shipping charge and will contact you to confirm this charge. Note: we cannot ship to PO Box numbers.  We can usually ship within 24 hours after confirmation of the order, however, in some cases out of stock situations due occur and we will notify you if a delay is more than five (5) working days.